Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Arrange a visit or call with the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

If you can’t afford food, you can call 0808 2082138 (freephone) to speak to a trained and independent Citizens Advice agent (Monday to Friday, 10am to 4pm). Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly. 

Alternatively, please call 0207 525 5000 (option 3) to speak to Southwark Council Covid-19 Helpline who will be able to issue you with a food bank voucher if necessary. 

3. Visit your nearest foodbank centre. 

Due to COVID-19, we have made some changes to the way we issue vouchers. Agencies now issue a digital voucher directly to the foodbank and we then call clients ahead of their visit to schedule a time to collect a parcel from a Welcome Centre. In this call, one of our volunteers will confirm your needs and dietary restrictions, and will then book you in to the next available session and give a time slot to collect the emergency food parcel.

You can find a list of our local  Welcome Centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and bring your prepared parcel of three days of emergency food. We’ll also help to support you in any other ways that we can.

Pre-COVID-19, most of our foodbank centres offered a café style environment which we hope to bring back at some point. Our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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